Terms and Conditions

In addition to this Privacy Policy, please note that the Terms and Conditions of Use (“Terms and Conditions”) for this website also govern your access to and use of the website. We strongly recommend reviewing both the Terms and Conditions and this Privacy Policy. By accessing this website, you are considered to have read and agreed to abide by both the Terms and Conditions and this Privacy Policy.

Collecting Information

Whenever you visit this website, Harwood Group collects the following types of information from you:

  • Your computer’s IP address and the domain name used to access the internet.
  • Details about your computer’s operating system, browser, and search engine.
  • Date and time of your visit.
  • URLs of the pages you visit, along with any additional information you provide during your visit, such as your name, gender, email address, and contact number.

Use of Information

Harwood Group uses the information you provide or that is generated during your website visit for the following purposes:

  • To fulfill any service or product requests made through Harwood Group franchisees.
  • To assess and enhance the website’s performance, ensuring it meets your needs efficiently.


While Harwood Group may utilize and share non-personal aggregate statistics and group data concerning website users and their usage patterns, we want to emphasize that, in accordance with this Privacy Policy, we will not disclose or publicize your information without your prior consent.

Accessing Information

You have the right to access any information held by Harwood Group about you, and we are obligated to provide this information as long as it’s available and retrievable. You can also request corrections to inaccuracies in the information we hold about you. Please note that reasonable costs may apply for retrieving, providing, and correcting this information. Send any written privacy and disclosure requests to the following address: Suite 53 / Level 4, 80 Market Street South Melbourne, VIC 3205


To the fullest extent allowed by law, Harwood Group, its related companies, or franchisees shall not be held liable for any direct or indirect losses or damages resulting from your use of this website or reliance on the website’s content. We also disclaim any implied warranties and conditions regarding this website and its content.


If Harwood Group waives any rights available under this Privacy Policy on one occasion, it does not automatically imply that those rights will be waived on future occasions.


Harwood Group reserves the right to periodically update this Privacy Policy. These updates take effect immediately upon posting on this website. Your continued use of the website after such updates constitutes your agreement to be bound by the revised Privacy Policy. These updates may involve replacing the existing Privacy Policy with a new one. Additionally, Harwood Group may modify website content without prior notice. While we strive to maintain the content’s timeliness, its currency is not guaranteed. It is advisable to verify the information’s currency with Harwood Group before taking any actions based on it.

Further Collection

Harwood Group reserves the right to collect more comprehensive information when deemed appropriate, particularly in situations involving security concerns. This information will be obtained directly from you whenever possible. However, please be aware that information may also be collected automatically during your website visit due to its operation and associated systems.


Harwood Group may use cookies to enhance your website experience. Cookies are alphanumeric identifiers stored on your computer’s hard drive via your web browser, allowing Harwood Group to recognize your computer during website visits. Cookies do not personally identify you, only your computer. You can typically configure your browser to manage cookie settings.

Please note that disabling cookies or withholding certain information from Harwood Group may limit your ability to fully utilize this website and access the complete range of services and products offered.

Data Transmission

No internet data transmission can be guaranteed as entirely secure. Although Harwood Group endeavors to protect transmitted information, we cannot guarantee absolute security. Therefore, any information you transmit to us is done so at your own risk. However, once we receive your transmission, we will implement reasonable measures to safeguard this information.

Disclosing Information

You agree that Harwood Group may disclose your information without prior permission when it reasonably believes such disclosure is necessary to:

  • Comply with legal requirements.
  • Uphold legal processes or assist in law enforcement.
  • Protect Harwood Group’s rights, property, or those of related companies or franchisees.
  • Enforce the Terms and Conditions governing website access.


If any part of this Privacy Policy is deemed invalid, void, unenforceable, or unlawful, that specific provision will be removed from this Privacy Policy, while the remaining provisions remain in full effect.

Combining Information

Harwood Group may consolidate data collected from you with information gathered by its affiliated companies or franchisees.

Residential Building Contract

For comprehensive terms and conditions regarding your building project, please refer to your Residential Building Contract with your Registered Master Builder. Review these terms carefully as they outline project specifics, rights, responsibilities, and obligations. Additionally, visit the following website for detailed information about your Master Build Guarantee: https://www.consumer.vic.gov.au/housing/building-and-renovating/plan-and-manage-your-building-project/contracts. This guarantee provides added assurance for your project, covering various construction aspects. In cases of discrepancies between the information on this website and your Residential Building Contract or Master Build Guarantee, the terms and conditions within your contract or guarantee take precedence, governing the agreement. Your contract and guarantee serve as the primary legal documents guiding your building project and ensuring clarity in all parties’ rights and obligations.

Book an appointment today with your Trusted Partner for Property Success, Simplified. Our mission is crystal clear: to be the trusted partner you can rely on for exceptional results.