Terms and Conditions

In addition to this Privacy Policy, please be aware that the Terms and Conditions of Use (“Terms and Conditions”) for this website also regulate your access and usage of the website. We recommend that you review the Terms and Conditions alongside this Privacy Policy. By accessing this website, you are considered to have read and accepted the Terms and Conditions, as well as this Privacy Policy.

Collecting Information

Whenever you access this website, Harwood Group will gather the following types of information from you:
The IP address of your machine when connected to the internet and the domain name from which you are accessing the internet.
Information about the operating system, browser, and search engine your computer uses.
The date and time of your visit.
The URLs of the pages you visit, along with any additional information you explicitly provide during your access of the website, such as your name, gender, email address, and other personal details including your telephone number.

Use of Information

Harwood Group utilises the information you provide or that is generated through your use of the website to fulfil any service or product requests you make through Harwood Group franchisees.
We also employ the data collected from you to evaluate the website’s performance and optimise its efficiency in meeting your needs.


While Harwood Group may use and publish non-personal aggregate statistics and group data related to individuals who access this website and their usage patterns, we want to emphasise that, in accordance with the additional terms of this Privacy Policy, Harwood Group will not disclose or publicly share information about you without your prior consent.

Accessing Information

You have the right to access any information that Harwood Group may have about you, and we are obligated to provide this information to you as long as it is available and retrievable.
Additionally, you can request that Harwood Group correct any inaccuracies in the information we hold about you. Please note that we may charge you for the reasonable costs associated with retrieving, providing, and, if necessary, correcting this information.
For any written requests related to privacy and disclosure, please send them to Harwood Group at the following address: Suite 53 / Level 4, 80 Market Street South Melbourne, VIC 3205


To the fullest extent permitted by law, Harwood Group, its related companies or franchisees shall not be liable to you for any direct or indirect loss or damage you may incur in connection with your use of this website, or your use of, or reliance on, the content contained in or accessed through this website. We also disclaim any implied warranties and conditions regarding this website and its content.


If Harwood Group waives any rights available to it under this Privacy Policy on one occasion, this does not automatically imply that those rights will be waived on any other occasion.


Harwood Group reserves the prerogative to periodically revise this Privacy Policy. These revisions will be effective immediately upon their publication on this website. Your continued use of the website subsequent to these modifications constitutes your consent to be bound by the updated Privacy Policy. These revisions may include the substitution of the existing Privacy Policy with an entirely new one.
Furthermore, Harwood Group maintains the right to modify the content of this website without prior notification. While Harwood Group will exert reasonable efforts to ensure the timeliness of the website’s content, its currency is not guaranteed. [Prior to relying on or taking any action based on the information presented on this website, it is advisable to verify its currency with Harwood Group.

Further Collection

Harwood Group also reserves the right to collect more comprehensive information when deemed appropriate, particularly in situations involving security concerns.
Whenever possible, this information will be directly obtained from you. Nevertheless, please be aware that when you access the website, information may be collected from you as a consequence of the website’s operations and the associated systems and software.


Harwood Group may also place cookies on your computer.
Cookies are alphanumeric identifiers that are transferred to your computer’s hard drive via your web browser. This enables Harwood Group to recognize your computer whenever you access this website, thereby enhancing your website experience.
A cookie does not personally identify you but rather your computer. You can typically find information on how to prevent your browser from accepting new cookies, how to receive notifications when you receive a new cookie, or how to disable cookies in your browser’s help section.
Please be aware that if you choose not to allow the use of cookies or withhold certain information from Harwood Group, you may not be able to fully utilize this website and access the complete range of services and products offered by Harwood Group.

Data Transmission

Unfortunately, no data transmission over the internet can be guaranteed as completely secure. While Harwood Group strives to protect such information, we cannot warrant or guarantee the absolute security of any information you transmit to us. Therefore, any information you send to us is done so at your own risk. However, once we receive your transmission, we will implement reasonable measures to maintain the security of this information.

Disclosing Information

You also agree that Harwood Group is entitled to disclose the information it holds about you without your prior permission if Harwood Group reasonably believes that such disclosure is necessary to:

  • Conform to legal requirements.
  • Comply with legal processes or aid in upholding the law.
  • Safeguard Harwood Group’s rights or property, or those of Harwood Group’s related companies or franchisees.
  • Enforce the Terms and Conditions governing access to this website.


If any part of this Privacy Policy is determined to be invalid, void, unenforceable, or unlawful for any reason, that particular provision will be considered as removed from this Privacy Policy, while the remaining provisions will remain in full effect.

Combining Information

Harwood Group may consolidate any data it gathers from you with information gathered by its affiliated companies or franchisees

Residential Building Contract

For the complete terms and conditions governing your building project, we advise referencing your Residential Building Contract with your Registered Master Builder. It is essential to review these terms thoroughly as they outline the specifics of your project, including rights, responsibilities, and obligations.
Furthermore, for detailed information about your Master Build Guarantee, we recommend visiting the following website: https://www.consumer.vic.gov.au/housing/building-and-renovating/plan-and-manage-your-building-project/contracts. This guarantee provides added assurance for your project and covers various aspects of the construction process.
In the event of any discrepancies or inconsistencies between the information provided on this website and the terms and conditions stipulated in your Residential Building Contract or Master Build Guarantee, the terms and conditions within your Residential Building Contract or Master Build Guarantee (whichever is applicable) shall take precedence and govern the agreement. Your contract and guarantee serve as the primary legal documents guiding your building project and ensuring all parties’ rights and obligations are clearly defined and upheld.

Book an appointment today with your Trusted Partner for Property Success, Simplified. Our mission is crystal clear: to be the trusted partner you can rely on for exceptional results.